Shipping Services

We are committed to providing our customers with clear and convenient product delivery services. The following shipping policies apply to products purchased through this website.

1. Domestic Shipping within the United States

We ship products to eligible addresses within the United States.

Domestic orders are typically shipped using appropriate logistics carriers based on order details, including:

UPS, FedEx, USPS

The specific carrier may vary depending on the order items, delivery address, and logistics arrangements.

After order completion, customers can track their shipment using the tracking information in their order or logistics notification.

2. International Shipping

renewableanimal.com may also offer shipping services to some international regions outside the United States.

The actual delivery area for international orders will be determined based on the receiving country or region, logistics conditions, and local delivery requirements.

International shipping may use DHL, FedEx, UPS, or other suitable international logistics providers.

Shipping is not available to all countries or regions. If you cannot select your delivery address at checkout, it means that shipping to that region is currently not supported.

3. Order Processing Time

After successful payment, we will confirm the order and process the shipment.

Under normal circumstances, orders will be processed and handed over to the logistics carrier within 1–3 business days.

Order processing time does not include weekends and some public holidays.

In case of increased order volume, inventory adjustments, severe weather, or other uncontrollable circumstances, order processing time may be extended.

4. Delivery Time

Actual delivery time for domestic and international orders will vary depending on the delivery address, carrier, shipping method, and local logistics conditions.

Domestic orders are typically expected to take 3–7 business days to complete delivery.

International order delivery time may vary depending on the country, customs inspections, and local logistics conditions; actual arrival time may be longer than for domestic orders.

The above times are estimates and do not constitute an absolute delivery guarantee.

5. Tracking

After the order is shipped, if the logistics service provider provides tracking information, we will provide the customer with the corresponding tracking information.

Customers can check the shipping status of their packages through the tracking information.

Logistics information may take some time to update after the package is handed over to the carrier. Please be patient.

6. International Customs Duties and Import Fees

For international orders, some countries or regions may levy customs duties, taxes, or other related fees on imported goods according to local laws.

Such fees are usually borne by the recipient according to applicable local laws and customs requirements.

Related fees and regulations may vary by country or region.

7. Address Information

Customers should ensure that they provide accurate and complete recipient name, address, postal code, and contact information when submitting their order.

Address fees may be incurred due to incorrect or incomplete delivery information provided by the customer, resulting in failed deliveries, returns, or re-deliveries. These fees will be handled on a case-by-case basis.

8. Delivery Delays

We will make reasonable efforts to arrange order delivery according to the estimated time. However, delivery may be affected by weather, public holidays, peak logistics periods, customs inspections, carrier operational status, or other uncontrollable factors.

These situations may lead to extended actual delivery times.

9. Lost or Damaged Packages

If you receive a package with obvious shipping damage, please contact us as soon as possible, providing your order number and photos of the goods and packaging.

If the tracking information shows that the package has not been updated for an extended period or is displaying abnormalities, you can also contact us for assistance.

We will contact the relevant logistics service provider to inquire and handle the matter based on the specific circumstances.