Returns service

We want every customer to have a good shopping experience. If you need to request a return or refund, please read the following policy carefully before applying.

1. Return Request

If you need to return an item, please contact us first using the contact information provided on the website, and provide your order number and reason for return.

Return Address: 4905 HOPESPRING DR, ORLANDO, FL 32829

Items returned without confirmation may result in delays in return processing.

2. Returns Due to Quality Issues

If the item has quality issues, the received item is significantly different from the order, or the item is damaged during delivery and meets the return conditions:

Return shipping costs will be borne by the merchant.

Customers should contact us first to confirm the return details.

If necessary, please provide photos of the item, order information, or other relevant documents.

After confirming that the conditions are met, we will provide the appropriate return processing method.

3. Returns for Non-Quality Issues

If the return is due to personal reasons, such as dislike, unsuitable size or selection, or a change of purchase decision:

Return shipping costs are borne by the buyer.

The item must meet the return conditions stipulated in this policy.

The item should be in resalable condition.

4. Items Not Acceptable for Return

To ensure the item can be resold, the following items are generally not accepted for return:
Items used and affecting resale;
Items damaged by the customer;
Items visibly stained, odorous, or otherwise affecting resale;
Items missing necessary packaging, accessories, or other accompanying items, thus affecting resale;
Items past the applicable return period;
Other circumstances that do not meet the return conditions according to applicable law and this return policy.

If applicable law grants consumers an inescapable right to return, this policy will not restrict or exclude such legal rights.

5. Return Inspection

Upon receiving the returned item, we will inspect its actual condition and determine whether it meets the refund conditions based on the order information and this return policy.

If the returned goods have been used or are in a condition that affects resale, we may not be able to accept the return, unless otherwise mandated by law.

6. Refund Method and Time

After the return is confirmed to meet the refund conditions:

We will refund the money to the original payment method used when you made the purchase within 3–5 business days after receiving and inspecting the returned goods.

The actual arrival time may vary depending on the processing time of the bank, credit card institution, or third-party payment service provider.

7. Refund Amount

For orders that meet the refund conditions, we will refund the amount of the eligible goods based on the actual situation.

For returns not due to quality issues, the original order’s shipping costs and the return shipping costs incurred for the returned goods may not be included in the refund amount, depending on the order details and applicable laws.

For eligible returns due to product quality issues, the merchant will bear the corresponding return shipping costs.

8. Damaged or Incorrect Goods

If you receive goods with obvious quality problems, shipping damage, or that do not match the order, please contact us as soon as possible after discovering the problem. We recommend providing:

Order number
Product photos
Detailed description of the product issue
Photos of packaging or shipping damage (if applicable)

This information will help us identify the problem more quickly and provide a solution.

9. Refund Not Received

If we have confirmed the refund and completed the refund process, but you have not received it within a reasonable time, please first contact your bank, credit card institution, or payment service provider for inquiries.

If you are still unable to confirm the refund status, please contact us and provide your order number and refund information. We will assist in further verification.